Operate with urgency and have a deep respect for others’ time. We are in control of our destiny and must drive toward our mission with relentless focus and energy.

Be prepared for conversations and be an active participant who contributes to each dialogue or otherwise leverages shared information to drive progress toward objectives. Audit your calendar consistently.

Respect the opportunity to gain input early to reduce cycles later.

Make informed decisions about your prioritization and sequencing, and understand organizational dependencies, so we never leave team members or customers in a lurch. Communities are counting on us.

Our team and our clients need you at your best – always. We can overcome obstacles in a dynamic marketplace with a present, positive and productive team.

Find the work-life harmony that produces the best version of yourself that contributes to our mission. If you’re at work thinking about home and home thinking about work, you are upside down.

Focus unwaveringly on those things in your control and raise your hand when the team’s support and alignment could contribute to your personal or professional success. Mental wellness takes precedence over and is a leading indicator of meeting business objectives.

Be thoughtful in your interactions in both physical and digital spaces. If someone misunderstands you, that is your fault, not theirs. If you find yourself in a position to respond to someone’s questions, ensure you respond in a way that enables them to tackle their objectives.

How will you be remembered for that one thing you delivered? Push yourself and the people around you to produce quality and maintain the highest output standard.

Understand that you can learn something from everyone with whom you interact. Be uncomfortable and learn new perspectives and approaches from the people around you – regardless of title, experience, or skillset.

Embrace a changing environment and accept that the resulting inertia will introduce new variables for consideration. “Because we’ve always done it this way” is never an acceptable response, and we welcome new ideas and solutions to problems in the best interests of the communities we serve.

We operate on an “idea meritocracy” where the best ideas will always win. Neither title nor the loudest voice will dictate the direction of our business or the products we develop.

Understand the why behind each engagement, project, and objective. Then, encourage questions, rapport, and pushback to ensure alignment. A healthy debate with informed participants always leads to a more vital outcome.

Identify problems and misalignment and be the team member that proposes solutions to those problems. It’s everyone’s responsibility to ensure that work product contributes to our broader mission.

Treating others with respect is foundational to building a culture of trust and collaboration. Lead with empathy, humility, and understanding, acknowledging the contributions of everyone regardless of rank or role.

Be fully present in interactions, giving your colleagues and clients your undivided attention. Respect their perspectives and time, and listen actively to understand, not just to respond.

Engage in difficult conversations constructively and directly, avoiding blame and focusing on solutions. Feedback should be delivered respectfully and with the intention of helping others grow. Communication fosters strong relationships.

Communities thrive on respect, and so do we.